Please contact email@example.com for details on shipping.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with original tags attached.
We will gladly accept return of full price, unworn, unwashed, unmarked, unaltered and undamaged merchandise. Items must be in original condition and all tags must be attached. All garments are dispatched with attached tags. If the tag is removed, the item no longer qualifies for return, so please leave all tags on until you are satisfied with your purchase.
Any garments returned to us with stains (ie. makeup/ fake tan/ any other markings or stains) or garments that have been dry cleaned or damaged in any way cannot be refunded or exchanged. Garments that have a strong odour of perfume/washing powder or similar impregnated will not be accepted back. Demartini reserves the right to deny a refund, credit note or exchange if the merchandise does not meet our returns policy requirements once assessed.
To complete your return, we require a receipt or proof of purchase.
We do not supply return labels. Return shipping is at the customers expense.
Demartini recommends sending return parcels via registered post/express post with tracking as we are not liable if your return is not received at our address. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our registered address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, Demartini will not be held accountable for any losses.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Ship returns to:
5090 Richmond Ave. #535 Houston, TX 77056
Please note that if a parcel returns to us as 'UNCLAIMED' you will receive a credit note. Unclaimed parcels do not qualify for a refund.
Please DO NOT include any credit card details on Returns Forms or in emails.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 business days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.